Refund policy

Shop with confidence — if something isn't right, we'll make it right.

At Great Happy, we want you to love what arrives at your door. If your order has any issue, you're covered by our 10-day Exchange & Replacement Guarantee — quick, free, and hassle-free.

Please note: we offer free replacement or exchange on eligible orders. We do not offer refunds in any form, for any payment method — instead, you can exchange your item for any other product on our store, or get a quality-checked replacement, at no extra cost.

What you're covered for

You can raise a request within 10 days of delivery for:

  • Replacement — same product, quality-checked by our team before we ship it to you.
  • Exchange — swap your item for any other product on our store. If the new product costs more, you simply pay the difference.

Both come with free pickup — there's no extra charge to you.

When can I raise a request?

We accept replacement and exchange requests for:

  • Damaged, defective, or wrong item delivered
  • Colour mismatch from what was shown
  • Size doesn't fit — for chair and sofa covers, please check the size guide on the product page before ordering; if the fit isn't right, you can exchange it for the correct size or another product

A few simple conditions

To keep things fair and fast, please make sure:

  1. The request is raised within 10 days of delivery.
  2. The product is in clean, unused, resellable condition (lightly tried on is fine).
  3. You upload clear photos — a full product photo, plus a close-up of any damage or defect.
  4. For a missing-item claim, an unedited open-package video is required. Without it, the claim can't be approved.

Incomplete details or unclear media may delay or auto-decline the request, so a little care here helps us help you faster.

How it works

  1. Raise your request on our Return Request page (or message us on WhatsApp).
  2. Upload your photos/video so our team can review quickly.
  3. We approve and arrange free pickup of the item.
  4. We ship your replacement or exchange once the item reaches us and passes a quick check.

Most requests are processed within 2–4 business days of us receiving the item.

Good to know

  • No refunds are issued — only replacement or exchange. This applies to all orders and all payment methods (COD, Prepaid, and EMI).
  • On an exchange for a higher-priced product, you pay only the price difference. If the new product is lower-priced, the balance isn't refunded (you're welcome to add another item to use it).
  • Our policy runs for 10 days from delivery. After 10 days, we're unable to offer a replacement or exchange.

Still have a question?
Message us on WhatsApp at +91 98834 32349 (Mon–Fri, 10 AM–5 PM IST) — we usually reply within 4 hours. We're happy to help you pick the right size or product before you decide.