Return & Exchange

BEFORE YOU SUBMIT

A few things to know.

Please follow these guidelines to be eligible for a replacement or exchange. Filling the form correctly helps us process your request faster.

1

Free replacement or exchange within 10 days of delivery, at no extra cost. You can swap your item for any other product on our store.

2

No refunds are issued — for any order or payment method (COD, Prepaid, or EMI). We offer replacement or exchange only.

3

Requests are accepted for damage, colour mismatch, defects, wrong item, or size fit issues. For an exchange to a higher-priced product, you pay only the difference.

4

Upload clear photos — a full product photo plus a close-up of the issue. Wrong details or unclear media may lead to automatic cancellation.

5

For missing item claims, an open-packet video is mandatory. Without it, the claim will be auto-rejected.

6

The product should be in clean, unused, resellable condition (lightly tried on is fine). For chair and sofa covers, please check the size guide before ordering.